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Professional and Maitenance Services

All Right Now Limited is committed to customer satisfaction, providing exceptional solutions supported by the highest quality service. From bespoke system design to the range of products manufactured by our partners IDL Fastlane and ITAB supplies, our emphasis is on consultation to gain a detailed understanding of the customer needs. Then, through the application of All Right Now Limited market knowledge and expertise, flexible solutions that precisely match customer’s current or future requirements are developed.

ARN provides free telephone technical support to our customers. Our technical team are here to help you get all the assistance and information you need: installation support, troubleshooting, system design information, and other help is available to make sure your project is a complete success.

Additionally we also offer technical training to our customers at our offices as well as onsite installation and commissioning at reasonable rates.

Professional Services

Site surveys, Installation and Commissioning

Installation and Commissioning Service

All Right Now’s experienced field engineers are available to install and commission products on behalf of our selling agents by arrangement. Please speak to your local sales representative for a competitive quotation.

Site Surveys

All Right Now’s experienced technical team are able to assist with site surveys by prior arrangement. This may be a chargeable service depending on geographical region, but may be reimbursed on a future order.

Training

All Right Now Limited offer technical training at either our offices or our customer’s premises. This may be chargeable but may be reimbursed with a subsequent order.

Service And Maintenance

All Right Now Limited have a team of field based service engineers based around the country, providing service and maintenance contracts, repairs, installation, support and onsite training.

Choose the service package best for your business

Whatever your needs and budget we offer a service level that will work best for you; from pay-as-you go agreements to fully comprehensive service packages.

All come with guaranteed responses on service level and performance. ‘First time fix’ rates can be targeted to meet specific requirements.

Planned and reactive services

Our engineers’ undertake both planned and reactive works to keep your equipment operating at its best optimum performance. Services include inspection, cleaning, repair, and replacement part installation. We provide comprehensive logging and recording systems to monitor progress, track assets, and report on statutory health and safety requirements.

First time fix for service calls

A key part of our maintenance packages is the importance of the ‘first time fix’ approach to service calls.

Comprehensive equipment surveys can be completed and logged so that the correct spares and accessories are always in stock.

Response Times

Keeping essential equipment in operation – gates, turnstiles, vehicle barriers, and entrance control systems – is paramount. Our rapid response times and guaranteed service levels are geared to meet the demands of the modern business.

• Key spares are carried on each service vehicle to maximise ‘first time fixes’.
• Connect with ARN service personnel through customer online portals.
• Our service engineers are CSCS registered, fully qualified, and with a wealth of experience.
• Together with our technical advice team we ensure a comprehensive and fully dependable service.

Help Desk

Our help desk will assist in scheduling and coordinating work in line with contractual agreements. Giving advice on parts and warranties, and booking engineers, we’ll manage the sourcing, despatch and delivery of spares to ensure continuity in your business. We use a call logging and reporting system, tracking each job’s progress through to sign-off.