Service And Maintenance

Whatever your needs and budget we offer a service level that will work best for you; from pay-as-you go agreements to fully comprehensive service packages.

All come with guaranteed responses on service level and performance. ‘First time fix’ rates can be targeted to meet specific requirements.

Our engineers’ undertake both planned and reactive works to keep your equipment operating at its best optimum performance. Services include inspection, cleaning, repair, and replacement part installation. We provide comprehensive logging and recording systems to monitor progress, track assets, and report on statutory health and safety requirements.

A key part of our maintenance packages is the importance of the ‘first time fix’ approach to service calls.

Comprehensive equipment surveys can be completed and logged so that the correct spares and accessories are always in stock.

Keeping essential equipment in operation – gates, turnstiles, vehicle barriers, and entrance control systems – is paramount. Our rapid response times and guaranteed service levels are geared to meet the demands of the modern business.

• Key spares are carried on each service vehicle to maximise ‘first time fixes’.
• Connect with ARN service personnel through customer online portals.
• Our service engineers are CSCS registered, fully qualified, and with a wealth of experience.
• Together with our technical advice team we ensure a comprehensive and fully dependable service.

Our help desk will assist in scheduling and coordinating work in line with contractual agreements. Giving advice on parts and warranties, and booking engineers, we’ll manage the sourcing, despatch and delivery of spares to ensure continuity in your business. We use a call logging and reporting system, tracking each job’s progress through to sign-off.